As both our head office and Sales Suite will be closed over the festive holidays, we have noted our emergency contact numbers below for homeowners at King’s View, should you need to get in touch.

This information applies to properties within the two year defect liability period only.

Please note that tenants should contact their landlord/agent/association in the first instance.

During the festive season, the Cruden Homes customer care and site offices will be closed from Friday 23rd December 2016 at 12 noon and reopen on Monday 9th January 2017.

In the unlikely event of an emergency situation occurring in your property during this period, please refer to the steps highlighted below to ensure that the matter is resolved as quickly as possible.

 

DO YOU HAVE AN EMERGENCY SITUATION?

Should an emergency situation arise during the festive period, we will endeavour to attend to the problem within 24 hours or as soon as feasibly possible.

All other non-urgent matters should be reported via email to chwl@crudenhomes.co.uk and this will be picked up when the office re-opens on Monday 9th January 2017.

 

In the event that a call-out is made for a non-emergency,

CALL-OUT CHARGES WILL APPLY

Please note only situations bullet pointed below are deemed 'EMERGENCIES'.

  • Loss of heat, power, water not caused by the supplier or frozen pipes
  • Water leak - if it cannot be contained and is causing damage, especially if it is penetrating into an electrical fitting.
  • Blocked drains - foul water drain causing flooding to overflow internally or externally within the boundary of your property.
  • Windows and external doors - a faulty lock or jamming causing loss of security (not caused by damaged).
  • Toilet not flushing or blocked (where house contains only one toilet).

 

Please note that weather related matters such as frozen pipes, snow damaged gutters, loose tiles, etc. ARE NOT COVERED BY CRUDEN HOMES and are the responsibilities of the homeowner.

Please be aware that any faults or defects relating to features or appliances that are accompanied by a warranty should be referred to the manufacturer in the first instance. This includes boilers and kitchen appliances. Details can be found in the home owner information manual provided at time of settlement.


In the event of an emergency situation, while our offices are closed, please contact SALTIRE on:

0845 606 1555

 

Finally, if you have concerns over, or witness any damage to our outdoor signage, sales cabins or flag poles on site, please report via email to saleswest@crudenhomes.co.uk and we will endeavour to respond to any issue.

 

May we take this opportunity once more to wish you a very Merry Christmas and a Happy New Year.


Cruden Homes (West) Ltd